FAQ

I am a registered ColorMailer customer. Do I have to register separately with downloaded free software to use it?

The desktop software requires you to register with it in order to complete the order you have placed using the software.
You will be asked to register/login just before payment, during the order process, in the downloaded software.
Your online account details with ColorMailer are different from those with the downloaded software.
So your existing online ColorMailer username and password will not work in the downloaded software.
You can register separately with the software and proceed with the order process.

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How do the Crop and Adjust features work?   (  View video )

Crop and Adjust are tools used when the width-height ratio of your image differs from the width-height ratio of the paper it is to be printed on. This width-height ratio is called the aspect ratio.

Sometimes the aspect ratio of your image (mostly fixed by the camera you use) may differ from that of the chosen print size. So, parts of your image may be cropped off to fit the print size you order.

Adjust helps resize your image to completely fit the paper format and none of it is lost. Know More

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Is there any limit to the number of photos I can add to the shopping cart in one order?

If you are trying to order more than 600 items at a time, our ordering system may not work properly. To avoid the chance of any error, we suggest you to break the order into 600 items per order and place multiple orders. Once you have placed your first order, click on the 'Continue shopping' button to add the next set of items to the shopping cart.

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When will I get the ordered products?

Your photos will be processed within the next business day after the transmission of your order and will be sent to you by Priority Mail. Average delivery time is 3-4 business days. For posters, the delivery time may be upto 2-3 days longer.

Please visit the delivery information page to understand the average processing and shipping time of ColorMailer products.

Please note:

1.During the peak season, or during festivals or other special occasions, processing and shipping times might be longer.

2.If your order contains one or more products that require longer processing time, the entire package will get delayed. So, the expected delivery time will be the maximum processing time required for such products.

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How is the delivery time calculated?

Delivery time includes the time for processing the product and the time taken for shipping. When multiple products are involved, delivery time is calculated by factoring in the maximum processing and shipping time needed for the ordered products.

On rare occasions, there might be slight delay in Photo Book / Calendar delivery on account of longer processing time. In such an event, please contact our support team.

Please visit the delivery information page to understand the average processing and shipping time of ColorMailer products.

Please note:

1.During the peak season, or during festivals or other special occasions, processing and shipping times might be longer.

2.If your order contains one or more products that require longer processing time, the entire package will get delayed. So, the expected delivery time will be the maximum processing time required for such products.

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Will ColorMailer ship products overseas?

Yes, ColorMailer ships products overseas. International shipping rates are applicable for such orders. The delivery time is normally higher for overseas orders. Delivery time to the US is normally higher due to additional Customs and clearance procedures.

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How do I check the status of my order?

You can check the status of your order using the Order Tracking Tool available at ColorMailer home page. To track your order now, click here

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Will I be notified on the status of my order?

You will receive an order confirmation mail with details of the order soon after you place the order. You can check the status of your order anytime using the Order Tracking Tool available at the ColorMailer home page.

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How do I use the promotional voucher codes?

You can provide coupon codes at the Checkout page and avail the discounts by clicking on 'Apply to Order'. All valid coupons will be recognized by the system and the offer will be discounted from your order total amount.

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Why doesn't my offer code work?

The code won't work in the following likely scenarios.
The promo code you used may not be valid for the product you have selected. Different products will have different promo codes. Apply the correct code.
Some promo codes may work only for certain product sizes. For example, the weekly free prints codes are valid only for 10x15 cm (6"x4") prints. Choose the correct size.
There is also a chance that the code has expired. Before you apply the code, click on the "Offers" button and check if the code is available in the list of active codes.
The code won't work if you typed in a wrong combination of numbers and letters. Ensure that there are no typos when you type in the code.

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How does the 50 Free Prints offer work?

This is a welcome offer applicable to the first order placed by customers. You can't avail of this offer if you have already placed orders with ColorMailer.
This offer is available only for 10x15cm Standard prints and no other Standard print sizes. It's not available for Premium prints.

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I did not receive my voucher code for the 1000 free prints offer.

You become eligible for the weekly promo code for 20 free prints when you join our Thousand Free Prints scheme.
You can join the scheme by registering with ColorMailer. If you are already a registered customer, you can avail of this scheme by recommending a friend. 
Eligible customers will receive a voucher code for 20 free prints every week over the next year with our newsletter.
You won't receive the code if you have unsubscribed from our newsletter or if you haven't opted to receive our emails, in your Account Settings.
Perhaps, you are in receipt of the newsletter, but haven't noticed that it's landing in your SPAM folder. Add our email address (ColorMailer@colorplaza.emv2.net) to your address book to make sure your receive our newsletters.
If you are a registered user and are yet to join the Thousand Free Prints scheme, click here and join!
If you are a new user click here and join the Thousand Free Prints scheme!

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How do I unsubscribe from ColorMailer emails?

To unsubscribe, click on the unsubscribe link at the bottom of a newsletter you've received.
You'll be taken to a page where you'll be asked to update your email profile. Here, click on the link "Change the number of emails you receive or to unsubscribe".
The next page requires you to enter your email address and choose one of the options listed. To unsubscribe, choose the option "I do not want to receive any promotional emails." You'll then be removed from any future mailings of our newsletters.

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How do I delete my account from ColorMailer? Can I re-register or re-enable my deleted account with the same e-mail address?

First, login to your ColorMailer account. Access your Account Details by clicking on the Account Settings link at the top right of the page. Click on 'Delete account' link under 'Your Account Details' section.

If you have deleted your account with ColorMailer and are interested in re-registering with ColorMailer or re-enabling your previous account with ColorMailer, contact us.

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Why am I not getting my password emailed when I use the forgot password feature?

Check the email address: Make sure there are no errors when you type in the email address, to retrieve your ColorMailer password.
We need your registered email address: To retrieve your forgotten password, please provide the same email address you registered with for your ColorMailer account.
Add us to your address book: To make sure you receive all our emails, add our email address, ColorMailer@ColorMailer.com, to your address book

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How will my credit card data be handled?

ColorMailer recognizes the importance of safety and security regarding the information you send us. We've put in a great deal of effort in providing top-class security measures to guard the credit card information you provide.

Your credit card information and personal information are secure with us and never shared. We guarantee you a 100% safe order process.

Secure encryption technology

Our payment gateway provides you the security of the industry standard Secure Socket Layer (SSL) technology that encrypts all data that is passed over the Internet. This means that the information you provide cannot be intercepted for fraudulent use.

Safe environment

The "complete/unbroken key" icon in the lower-left corner of your Netscape Navigator screen, or a "lock" icon in the lower-right corner of your Internet Explorer screen lets you know that you are in a "safe session". At the time of payment you will be taken to a secure line and you will see that the URL of your browser shows "https". This indicates that the page you are in follows a secure protocol and ensures a secure passage of encrypted data.

Card verification and validation

We support card verification and validation through the CVV number on your card. This authenticates your card and provides address verification, further securing your transaction.

Password protection

Your account is password-protected with the password you provided during registration. This ensures that only you have access to your photos and personal information.

100% secure site

This site is 100%secure. Look for the thawte Trusted Site Seal which indicates that this site is validated and verified. We use thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. Click the thawte seal to view ColorMailer's SSL cerificate.

Note: Please make sure you log out of every session, especially when using shared computers. Please also make sure that your password is not passed on to anyone else to prevent unauthorized use of your ColorMailer account.

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Why am I being asked to register? What are the benefits of registering?

By registering and signing in to ColorMailer, you can store and access your photos through ColorMailer's online albums. You don't have to reach for your photos stored on your desktop each time you need to upload them to create a photo product.
You'll also receive weekly voucher codes to purchase products under special offers, offer emails and new product updates.

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How do I share pictures from ColorMailer albums?

You can share pictures from ColorMailer albums in 3 ways. There are 3 options available upon clicking the 'down' arrow at the right bottom of each image.
Please note: These features are available only for images in ColorMailer albums. Images accessed from Facebook or Picasa don't have these options. Users can use the photos from Facebook and Picasa only for printing purposes.
1. Share
Share photos in ColorMailer albums with Picasa and Facebook albums. All you need to do is authenticate your identify with these services. When you select the share option, you will be asked to login to Picasa/Facebook. Once you've logged in, images from ColorMailer albums can be shared.
2. Email
Email images from your ColorMailer albums by entering your friends' email addresses in the space provided. Just make sure each email address is separated by commas.
3. Embed
You can post or 'embed' images from ColorMailer albums in 27 popular community web sites including Myspace, Blogger, Hi5, Orkut, etc..
This also allows contacts to be imported from email accounts in Hotmail, Gmail, Yahoo, AOL, etc.

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Are all products delivered framed and ready to use?

Only Framed Canvas, that is ordered 'assembled', comes framed and ready to use. Our other products like laptop skins and wall tattoos are ready-to-use, too. (They are not framed products.)

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What are the different Fine Art Print paper types offered?

To view the various paper types offered in our Fine Art Prints, click here.

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What is the maximum file upload size for each product?

The maximum file upload size for each category is: Prints and cards - 10 MB Posters and canvas - 20 MB Fine Art Prints - 50MB

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How do I get scanned copies of photo prints ready for my photo book?

Here's how you can scan your photos for using them in your photo book.
Scanning
Scan the photo at 300dpi.
If it's a small print scan it with magnification.
Or if magnification is not available on your scanner, scan the print at a higher resolution and later, reduce the resolution of the scanned output into 300dpi on a photo editing software (like Adobe Photoshop).
When scanning black and white photos, choose the grayscale mode. Different scanners have different names for the same feature. Look in the scanner's manual for a description of the names.
For example, if you are scanning a print in 6"x4" print size at 300 dpi with 100% magnification, you get a scanned copy that's 6"x4" in size at 300dpi with 100% magnification.
But if you want the scanned image to be bigger (say, twice bigger), then scan the 6"x4" print in 300dpi with 200% magnification, or, 600dpi with 100% magnification.
You can later reduce the dpi into 300 by maintaining the same size, on your photo editing software.
Saving
Save the scanned copy as a JPG file with 'High' quality settings.
Various photo editing programs have various commands, or these features may be listed under different menus.
Here's an example of how these settings can be edited on Adobe Photoshop (You might want to open your image editing software side-by-side to help you through these steps):
To reset the dpi (if it's not already 300dpi), go to Image > Image size. Uncheck the 'Resample image' checkbox. Then, change the resolution of the scanned copy to 300 dpi. This maintains the size of the scanned copy as it is, while changing the resolution only.
To set the file size as JPG, go to File > Save as. Save file as JPG. As soon as you click to save the file as JPG, 'JPEG Options' box opens up. Here, set quality as 'High'.
Now your scanned copy is ready for the photo book.

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Does ColorMailer have a Money Back Guarantee?

Of course, ColorMailer is happy to provide a money back guarantee for all the products that we offer. To know the details, click here.

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Will I get my money back if I accidentally pay twice?

Yes, if you accidentally pay twice while placing the order, you can get a refund or avail credits for future purchases. Please notify the Customer Service department if you face such a scenario.

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What should I do if I am unsatisfied with the quality of the products?

In case you are not satisfied with one of our products, please contact our Customer Care department and inform them of the difficulty you are facing. We can then arrange for you to return the product and receive a refund for the full corresponding value, including your postage costs. If desired, the compensation can be given in the form of a credit for a future order.

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What are the necessary system requirements to support this website?

The website will be supported on systems that have any of the following installed:
1. Windows 98, 2000/ME, XP, Vista, Windows 7
2. Mac OS X 10.4, 10.5 and 10.6
3. Linux

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What browsers support this website?

The following browsers (with Flash Player 9.0.124 or higher installed) support this website:
1. Internet Explorer 5, 6, 7 and 8
2. Mozilla Firefox 2.0, 3.0 and 3.5
3. Google Chrome 2.0 and 3.0
4. Safari 2.0, 3.0 and 4.0
5. Opera 9 and 10

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