FAQ

I am a registered ColorMailer customer. Do I have to register separately with downloaded free software to use it?

The desktop software requires you to register with it in order to complete the order you have placed using the software.
You will be asked to register/login just before payment, during the order process, in the downloaded software.
Your online account details with ColorMailer are different from those with the downloaded software.
So your existing online ColorMailer username and password will not work in the downloaded software.
You can register separately with the software and proceed with the order process.

Top

How can I download the ColorMailer photo book software in my language?

ColorMailer's desktop software is available in 10 different country-language combinations.
Visit the Downloads page and click on your country name to download the software.
You will be asked to select the operating system of your computer.
Once you have selected your OS, a download pop-up will open. Click on the Save button to start download.
Please note that each country version of the software is developed exclusively for that particular country.
If your country is not listed on the downloads page, choose the international version, which is in English.

Top

I can't find my country on the country selection menu on the Downloads page. Can I still place orders?

Yes. If your country is not listed on the Downloads page, you may click on the "International" link.
The currency option available in the International version is Euro.

Top

How do the Crop and Adjust features work?   (  View video )

Crop and Adjust are tools used when the width-height ratio of your image differs from the width-height ratio of the paper it is to be printed on. This width-height ratio is called the aspect ratio.

Sometimes the aspect ratio of your image (mostly fixed by the camera you use) may differ from that of the chosen print size. So, parts of your image may be cropped off to fit the print size you order.

Adjust helps resize your image to completely fit the paper format and none of it is lost. Know More

Top

Is there any limit to the number of photos I can add to the shopping cart in one order?

If you are trying to order more than 600 items at a time, our ordering system may not work properly. To avoid the chance of any error, we suggest you to break the order into 600 items per order and place multiple orders. Once you have placed your first order, click on the 'Continue shopping' button to add the next set of items to the shopping cart.

Top

When will I get the ordered products?

Your photos will be processed within the next business day after the transmission of your order and will be sent to you by Priority Mail. Average delivery time is 3-4 business days. For posters, the delivery time may be upto 2-3 days longer.

Please visit the delivery information page to understand the average processing and shipping time of ColorMailer products.

Please note:

1.During the peak season, or during festivals or other special occasions, processing and shipping times might be longer.

2.If your order contains one or more products that require longer processing time, the entire package will get delayed. So, the expected delivery time will be the maximum processing time required for such products.

Top

Why am I asked to pay when I try to order a free product?

Following are the possible reasons for this issue:

Following are the possible reasons for this issue:

1. There can be two types of offers on ColorMailer - Price reduction offers and voucher code offers.

In price reduction offers, you don't need to enter a voucher code to avail of the offer.

You will just need to select the right product configuration.

If you have received a voucher code, please double check the the letters in the code and the expiry date to ensure that you are not entering an invalid or expired code.

However, voucher codes are not case sensitive.

2. Please check if you have selected the right product configuration.

For example, a discount on glossy paper photo book may not be applicable to photo books with matte paper.

3. Some offers may be running exclusively for customers from a particular country.

Please check if the offer is applicable to your country too.

4. Some voucher codes (for example, the weekly code for 20 free prints) might give 100 per cent discount on product price, but may not give any discount on the shipping price.

In such cases, you will be asked to pay the shipping price.

Top

Instead of the products I ordered, I have received products ordered by someone else. What should I do?.

If you have received orders placed by someone else, please contact our customer support team for further assistance.

Top

Can I cancel my order after making the payment?

Normally No. But, feel free to contact our customer support team to check if anything can be done in your case if it's really unavoidable.

Top

Can I change the delivery address after placing an order?

Normally No. But, you can contact our customer support team to check if anything can be done in your case if it's really unavoidable.

Top

How is the delivery time calculated?

Delivery time includes the time for processing the product and the time taken for shipping. When multiple products are involved, delivery time is calculated by factoring in the maximum processing and shipping time needed for the ordered products.

On rare occasions, there might be slight delay in Photo Book / Calendar delivery on account of longer processing time. In such an event, please contact our support team.

Please visit the delivery information page to understand the average processing and shipping time of ColorMailer products.

Please note:

1.During the peak season, or during festivals or other special occasions, processing and shipping times might be longer.

2.If your order contains one or more products that require longer processing time, the entire package will get delayed. So, the expected delivery time will be the maximum processing time required for such products.

Top

Will ColorMailer ship products overseas?

Yes, ColorMailer ships products overseas. International shipping rates are applicable for such orders. The delivery time is normally higher for overseas orders. Delivery time to the US is normally higher due to additional Customs and clearance procedures.

Do you have an express shipping scheme that will ensure quicker delivery if I pay more?

No. Check the delivery information page to see the normal processing time of your orders.

Top

How do I check the status of my order?

You can check the status of your order using the Order Tracking Tool available at ColorMailer home page. To track your order now, click here

Top

Will I be notified on the status of my order?

You will receive an order confirmation mail with details of the order soon after you place the order. You can check the status of your order anytime using the Order Tracking Tool available at the ColorMailer home page.

Top

How do I use the promotional voucher codes?

You can provide coupon codes at the Checkout page and avail the discounts by clicking on 'Apply to Order'. All valid coupons will be recognized by the system and the offer will be discounted from your order total amount.

Top

Why doesn't my offer code work?

The code won't work in the following likely scenarios.
The promo code you used may not be valid for the product you have selected. Different products will have different promo codes. Apply the correct code.
Some promo codes may work only for certain product sizes. For example, the weekly free prints codes are valid only for 10x15 cm (6"x4") prints. Choose the correct size.
There is also a chance that the code has expired. Before you apply the code, click on the "Offers" button and check if the code is available in the list of active codes.
The code won't work if you typed in a wrong combination of numbers and letters. Ensure that there are no typos when you type in the code.

Top

How does the 50 Free Prints offer work?

This is a welcome offer applicable to the first order placed by customers. You can't avail of this offer if you have already placed orders with ColorMailer.
This offer is available only for 10x15cm Standard prints and no other Standard print sizes. It's not available for Premium prints. * Offer is valid only for online orders, not for orders placed through the downloadable desktop software.

Top

I did not receive my voucher code for the 1000 free prints offer.

You become eligible for the weekly promo code for 20 free prints when you join our Thousand Free Prints scheme.
You can join the scheme by registering with ColorMailer. If you are already a registered customer, you can avail of this scheme by recommending a friend. 
Eligible customers will receive a voucher code for 20 free prints every week over the next year with our newsletter.
You won't receive the code if you have unsubscribed from our newsletter or if you haven't opted to receive our emails, in your Account Settings.
Perhaps, you are in receipt of the newsletter, but haven't noticed that it's landing in your SPAM folder. Add our email address (ColorMailer@colorplaza.emv2.net) to your address book to make sure your receive our newsletters.
If you are a registered user and are yet to join the Thousand Free Prints scheme, click here and join!
If you are a new user click here and join the Thousand Free Prints scheme!

Top

How do I unsubscribe from ColorMailer emails?

To unsubscribe, click on the unsubscribe link at the bottom of a newsletter you've received.
You'll be taken to a page where you'll be asked to update your email profile. Here, click on the link "Change the number of emails you receive or to unsubscribe".
The next page requires you to enter your email address and choose one of the options listed. To unsubscribe, choose the option "I do not want to receive any promotional emails." You'll then be removed from any future mailings of our newsletters.

Top

How do I delete my account from ColorMailer? Can I re-register or re-enable my deleted account with the same e-mail address?

First, login to your ColorMailer account. Access your Account Details by clicking on the Account Settings link at the top right of the page. Click on 'Delete account' link under 'Your Account Details' section.

If you have deleted your account with ColorMailer and are interested in re-registering with ColorMailer or re-enabling your previous account with ColorMailer, contact us.

Top

Why am I not getting my password emailed when I use the forgot password feature?

Check the email address: Make sure there are no errors when you type in the email address, to retrieve your ColorMailer password.
We need your registered email address: To retrieve your forgotten password, please provide the same email address you registered with for your ColorMailer account.
Add us to your address book: To make sure you receive all our emails, add our email address, ColorMailer@ColorMailer.com, to your address book

Top

I don't have a credit card. Can I still place orders on your website?

Normally, you need to have a credit card to order products on ColorMailer.

However, if you are a native of Switzerland or Germany, you may order ColorMailer products via invoice payment method too.

Top

How will my credit card data be handled?

ColorMailer recognizes the importance of safety and security regarding the information you send us. We've put in a great deal of effort in providing top-class security measures to guard the credit card information you provide.

Your credit card information and personal information are secure with us and never shared. We guarantee you a 100% safe order process.

Secure encryption technology

Our payment gateway provides you the security of the industry standard Secure Socket Layer (SSL) technology that encrypts all data that is passed over the Internet. This means that the information you provide cannot be intercepted for fraudulent use.

Safe environment

The "complete/unbroken key" icon in the lower-left corner of your Netscape Navigator screen, or a "lock" icon in the lower-right corner of your Internet Explorer screen lets you know that you are in a "safe session". At the time of payment you will be taken to a secure line and you will see that the URL of your browser shows "https". This indicates that the page you are in follows a secure protocol and ensures a secure passage of encrypted data.

Card verification and validation

We support card verification and validation through the CVV number on your card. This authenticates your card and provides address verification, further securing your transaction.

Password protection

Your account is password-protected with the password you provided during registration. This ensures that only you have access to your photos and personal information.

100% secure site

This site is 100%secure. Look for the thawte Trusted Site Seal which indicates that this site is validated and verified. We use thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. Click the thawte seal to view ColorMailer's SSL cerificate.

Note: Please make sure you log out of every session, especially when using shared computers. Please also make sure that your password is not passed on to anyone else to prevent unauthorized use of your ColorMailer account.

Top

Why am I being asked to register? What are the benefits of registering?

By registering and signing in to ColorMailer, you can store and access your photos through ColorMailer's online albums. You don't have to reach for your photos stored on your desktop each time you need to upload them to create a photo product.
You'll also receive weekly voucher codes to purchase products under special offers, offer emails and new product updates.

Top

How can I configure different products using the same photos, without uploading them multiple times?

Before configuring a product, upload your photos to ColorMailer Albums.

Photos saved in ColorMailer Albums can be reused later to configure other products.

While configuring other products, just upload photos from your Albums instead of your desktop.

Additionally, you can share your pictures online with friends or embed them on web pages too.

Top

How do I share pictures from ColorMailer albums?

You can share pictures from ColorMailer albums in 3 ways. There are 3 options available upon clicking the 'down' arrow at the right bottom of each image.
Please note: These features are available only for images in ColorMailer albums. Images accessed from Facebook or Picasa don't have these options. Users can use the photos from Facebook and Picasa only for printing purposes.
1. Share
Share photos in ColorMailer albums with Picasa and Facebook albums. All you need to do is authenticate your identify with these services. When you select the share option, you will be asked to login to Picasa/Facebook. Once you've logged in, images from ColorMailer albums can be shared.
2. Email
Email images from your ColorMailer albums by entering your friends' email addresses in the space provided. Just make sure each email address is separated by commas.
3. Embed
You can post or 'embed' images from ColorMailer albums in 27 popular community web sites including Myspace, Blogger, Hi5, Orkut, etc..
This also allows contacts to be imported from email accounts in Hotmail, Gmail, Yahoo, AOL, etc.

Top

What are the different Fine Art Print paper types offered?

To view the various paper types offered in our Fine Art Prints, click here.

Top

I have created a photo book and saved it. Now, can I change the paper type?

Yes. Go to "My Photo Books" tab and double click on the photo book whose paper type you want to change.
Click on the "Paper type" drop-down at the top, select your desired paper type from the drop-down list, and save your book.

Top

What is the maximum file upload size for each product?

The maximum file upload size for each category is: Prints and cards - 10 MB Posters and canvas - 20 MB Fine Art Prints - 50MB

Top

Is it possible to place an order by sending pictures in a CD or DVD?

Yes. You can place orders for all products except photo books and calendars by sending pictures in CDs or DVDs.

To order photo books, you need to use either our online software or desktop software.

Calendars are available only on our desktop software.

Top

How do I get scanned copies of photo prints ready for my photo book?

Here's how you can scan your photos for using them in your photo book.
Scanning
Scan the photo at 300dpi.
If it's a small print scan it with magnification.
Or if magnification is not available on your scanner, scan the print at a higher resolution and later, reduce the resolution of the scanned output into 300dpi on a photo editing software (like Adobe Photoshop).
When scanning black and white photos, choose the grayscale mode. Different scanners have different names for the same feature. Look in the scanner's manual for a description of the names.
For example, if you are scanning a print in 6"x4" print size at 300 dpi with 100% magnification, you get a scanned copy that's 6"x4" in size at 300dpi with 100% magnification.
But if you want the scanned image to be bigger (say, twice bigger), then scan the 6"x4" print in 300dpi with 200% magnification, or, 600dpi with 100% magnification.
You can later reduce the dpi into 300 by maintaining the same size, on your photo editing software.
Saving
Save the scanned copy as a JPG file with 'High' quality settings.
Various photo editing programs have various commands, or these features may be listed under different menus.
Here's an example of how these settings can be edited on Adobe Photoshop (You might want to open your image editing software side-by-side to help you through these steps):
To reset the dpi (if it's not already 300dpi), go to Image > Image size. Uncheck the 'Resample image' checkbox. Then, change the resolution of the scanned copy to 300 dpi. This maintains the size of the scanned copy as it is, while changing the resolution only.
To set the file size as JPG, go to File > Save as. Save file as JPG. As soon as you click to save the file as JPG, 'JPEG Options' box opens up. Here, set quality as 'High'.
Now your scanned copy is ready for the photo book.

Top

Does ColorMailer have a Money Back Guarantee?

Of course, ColorMailer is happy to provide a money back guarantee for all the products that we offer. To know the details, click here.

Top

The order I have placed was not processed. How will I get my money back?

If your order was not processed within the expected processing time, please contact our customer support team for further assistance.

Top

Will I get my money back if I accidentally pay twice?

Yes, if you accidentally pay twice while placing the order, you can get a refund or avail credits for future purchases. Please notify the Customer Service department if you face such a scenario.

Top

What should I do if I am unsatisfied with the quality of the products?

In case you are not satisfied with one of our products, please contact our Customer Care department and inform them of the difficulty you are facing. We can then arrange for you to return the product and receive a refund for the full corresponding value, including your postage costs. If desired, the compensation can be given in the form of a credit for a future order.

Top

What are the necessary system requirements to support this website?

The website will be supported on systems that have any of the following installed:
1. Windows 98, 2000/ME, XP, Vista, Windows 7
2. Mac OS X 10.4, 10.5 and 10.6
3. Linux

Top

What browsers support this website?

The following browsers (with Flash Player 9.0.124 or higher installed) support this website:
1. Internet Explorer 5, 6, 7 and 8
2. Mozilla Firefox 2.0, 3.0 and 3.5
3. Google Chrome 2.0 and 3.0
4. Safari 2.0, 3.0 and 4.0
5. Opera 9 and 10

Top

How do I share /unshare my photo book publicly on ColorMailer?

Go to "My Photo Books", click on the photo book you want to publicly share with others. The book details page will open with options to "Order" and "Share" your book. Select the appropriate sharing method (Public or Private) and click on the "Share" button.
In the pop-up that opens, enter the title and search tags for your book.
Select a category from the "Category" drop down list and click on the "Share Publicly" button.
Once a book is publicly shared, it will be displayed under "Public Photo Books". Anyone visiting the ColorMailer website can view it.
To unshare a publicly shared photo book, go to "My Photo Books" and click open the photo book you want to unshare. Select the "Undo Public Share" option on the right-hand side and click on the "Unshare" button. You will be asked to confirm this action. Click the "Ok" button to confirm the "Unshare" process. You will be shown the confirmation that the book has been successfully "Unshared".

Top

How do I share/unshare my photo book privately ?

Go to "My Photo Books", click on the photo book you want to privately share with your friends.
The book details page will open with options to "Order" and "Share" your book. Select the appropriate sharing method (Public or Private) and click on the "Share" button.
In the pop-up that opens, enter a title, email addresses* of your friends and your message in the fields provided.
Next, click on the "Send" button.

Top

How do I view photo books others shared privately with me?

You will receive an email from ColorMailer whenever a friend shares a photo book privately with you.
The email will contain a link to the photo book.
If you are already logged in to ColorMailer, just click on it and view the book. Otherwise you need to login to view the photo book>
You cannot view the book if your friend has sent the private share email to an email address different from the one you normally use to login to ColorMailer. In such an event, ask your friend to send the private share email to your ColorMailer login email address.
You can also view the photo books others shared with you by clicking on the "My Shared Books" link at the top on "My Photo Books" page.

Top

I have added a privately shared photo book to my shopping cart. What if the owner makes any changes to that book before I confirm the order?

Whenever the photo book owner makes changes to the book, it gets updated immediately in our database. In such cases, you will see a warning message stating that the content of the book you are trying to order was modified recently. If you want to check the photo book before confirming, click on the "Cancel" button to halt the order process. You may go back and check the photo book and see if everything is okay. Once you are satisfied with the content you can restart the order process.

Top